This Privacy Policy describes how MakWellnessCo LLC, trading from 1092 E 3250 N, Layton - 84040-6577, United States (US), handles personal information collected through the website at makwellness.autos, through the studio booking process and through the day to day operation of the morning blend bar. The policy is written and maintained with the assistance of the developer Mak Wellness, who built this website and who supports its technical operation. Mak Wellness is not the operator of the studio and does not decide what the studio does with the information it collects; that responsibility sits with MakWellnessCo LLC alone.
We have tried to write this document in plain language. Where a legal term is unavoidable we explain what it means in the sentence that follows. If any part of this policy is unclear, the studio inbox at wellness@makwellness.autos is open, and the studio telephone line is +15137753369. We answer questions about privacy the same way we answer questions about class times: directly and without a script.
By visiting this website, sending a message through the contact form, calling the studio or booking a session, you acknowledge that you have read this policy and understand how information is used. If you do not agree with any part of it, please do not use the website or send personal information to the studio.
Contents
- Overview and scope
- Who controls the information
- Information we collect
- Where information comes from
- Why we use information
- Legal bases for processing
- Cookies and similar technologies
- How information is shared
- How long information is kept
- How information is protected
- Your privacy rights
- Marketing and communications
- Privacy for children
- Health information and class notes
- Third party websites and links
- Processing across borders
- Changes to this policy
- How to reach us
1. Overview and scope
MakWellnessCo LLC is a small group wellness studio. The website exists to describe six services, to explain how the studio works and to let people get in touch. It is not an ecommerce platform, it does not take payment, and it does not create member accounts. That shape of business keeps the information we hold modest, and this policy reflects that modest footprint rather than describing data practices the studio does not have.
This policy applies to the website pages served under the domain makwellness.autos, to messages sent to the studio inbox, to telephone calls to the studio line and to information given in person when someone books or attends a session. It does not apply to websites operated by other organisations, even where a link to such a site appears on our pages.
The policy also describes the choices available to visitors. Some choices are built into the website, such as the option to send a message without providing a telephone number. Others depend on a request to the studio inbox, which is how most privacy requests are handled. We prefer a direct written record of each request, because it reduces the chance of a misunderstanding about which information someone wants corrected or removed.
2. Who controls the information
The controller of personal information described in this policy is MakWellnessCo LLC, 1092 E 3250 N, Layton - 84040-6577, United States (US). The controller is the organisation that decides what information is collected and what happens to it. In practice that decision rests with the studio owner and the session teachers, who together keep the calendar, the contact records and the class notes.
Where a person acts on behalf of the studio as a teacher, a tea bar host or a booking helper, that person accesses information only as needed to run a session or answer a message. Teachers are shown the contact details for the sessions they will lead and are not given access to the full history of enquiries.
At the time this policy was published, Mak Wellness, whose business is computer systems design and related services, supports the website as developer. Mak Wellness may see technical information generated by ordinary web hosting, such as server logs, but does not make decisions about studio clients, does not set the studio booking rules and does not run marketing for the studio.
3. Information we collect
The studio collects only what is needed to answer a question, hold a place in a class or keep a session running safely. The categories below describe the whole of it.
3.1 Information you give directly
When you use the contact form, the fields ask for a name, an email address, an optional subject line and a message. The message field is free text, so anything typed into it is received by the studio. We ask that people avoid including sensitive health detail in that field unless it is relevant to keeping them safe during a session.
When you telephone the studio, the conversation may include your name, a callback number, the session you are asking about and any access needs. Notes from a call are kept only when they are needed to prepare a session or to follow up on a request you made.
When you attend a session, the teacher may record a name, an emergency contact where you choose to offer one and any movement limits you ask the class to respect. This information stays in the studio and is used to teach the class, not to build a profile or to sell anything.
3.2 Information collected automatically
Web servers record standard technical information when a page is requested. That includes an internet protocol address, the type of browser, the operating system, the referring page and the time of the request. The studio uses this information to keep the website available and to diagnose faults. It does not use it to identify individual visitors and does not combine it with contact information.
3.3 Information from messages and enquiries
If you email the studio, the message headers, the body of the message and any attachments you choose to send are received. We keep this correspondence so that we can follow the thread of a booking or a question and so that we can confirm what was agreed if there is any later confusion.
3.4 Payment information
The website does not process payments. Where a session fee is paid in person or by a separate arrangement, the studio receives a payment confirmation from the payment provider but does not receive full card numbers. Card details entered into a payment provider are handled under that provider own policy, not this one.
4. Where information comes from
Most information comes straight from the person it belongs to. You type a message, you make a call, or you tell a teacher something at the start of a class. A smaller amount comes from the technical layer of the website, and a small amount may come from someone else on your behalf.
Examples of information given on your behalf include a booking made by a friend who is arranging a visit for a group, or a workplace contact who sends a list of team members for a reset programme. In those cases we ask the person sending the list to confirm that the people named know their details have been passed to the studio. Where we are unsure, we check with the individuals before adding them to a calendar.
We do not buy contact lists. We do not receive information from advertising networks about visitors to this website. We do not enrich studio records with data from social media platforms or from data brokers.
5. Why we use information
Each use of personal information is tied to a specific purpose. The list below covers the purposes the studio actually relies on.
- Answering enquiries. A name, an email address and the content of a message are used to reply and to keep the conversation together.
- Booking and running sessions. Contact details and any access notes are used to confirm a place, to prepare the room and to teach the class safely.
- Keeping the studio safe. Where a visitor shares a relevant movement limit, the teacher uses it to offer a suitable variation. This is done with care and is not shared with other attendees.
- Operating the website. Server logs are used to keep pages loading, to spot broken links and to block abusive traffic.
- Following up. If someone asks about a waiting list or a future programme, we keep the request until the programme is announced or the person asks us to stop.
- Meeting legal obligations. Records may be used to respond to a lawful request, to maintain basic business records or to establish or defend a legal claim.
- Improving the service. We read feedback and message threads to understand which sessions are useful and which need adjusting. This review uses the content of what people have already sent, not hidden tracking.
We do not use personal information for automated decision making that produces legal effects. We do not run profiling that builds a behavioural score. We do not sell information, and we do not share it for cross context behavioural advertising.
6. Legal bases for processing
Where the law of a visitor home country requires a legal basis for processing, the studio relies on the following grounds.
6.1 Consent
Consent is the basis for optional communications, such as a request to be told when the next tea bar is scheduled. Consent is also the basis for any health related note a visitor chooses to share for the purpose of safe instruction. Consent can be withdrawn at any time by writing to the studio inbox, and withdrawal does not affect what happened before it.
6.2 Performance of a service
Where someone books a session, processing contact details and arranging the room is necessary to provide the service that was requested.
6.3 Legitimate interests
The studio has a legitimate interest in keeping the website available, in replying to messages and in protecting the safety of people in the room. Where this basis is used, the processing is limited to what a reasonable person would expect from a small studio.
6.4 Legal obligation
Some records must be kept because the law requires it, for example basic business records or information needed to respond to a lawful request from a public authority.
9. How long information is kept
Retention is set by purpose. Information that is no longer needed is deleted rather than kept for hypothetical future use.
- General enquiries. Messages that do not lead to a booking are kept for twelve months, then removed, so that a later follow up message can be understood.
- Booking records. Names, contact details and session notes are kept while the person remains in contact with the studio and for twenty four months after the last visit, to keep the record coherent.
- Class notes on movement limits. These are kept only while the person attends and are removed when the person asks or when the studio has had no contact for twelve months.
- Server logs. Technical logs are rotated by the hosting provider and are generally kept for no more than ninety days.
- Legal records. Where a record must be kept for a legal or tax purpose, it is held for the period the law requires and then destroyed.
Where information is removed, it is removed from active systems. Backups that already contain the information are overwritten on the provider normal backup cycle and are not used for any other purpose in the meantime.
10. How information is protected
The studio keeps its records small, and a small record is easier to protect. Access to the studio inbox is limited to the owner and to the person managing bookings. Access is protected by strong passwords and by two factor authentication where the provider supports it.
The website is served over an encrypted connection, so information sent through the contact form leaves the browser protected in transit. The form hands the message to your own mail application, which means the message is stored in the mail provider rather than in a database on this website. That design removes a large class of risk, because there is no studio database of enquiries to breach.
Paper notes taken during a session are kept in a locked drawer at the studio and are shredded when the retention period ends. Devices used to check the studio inbox are protected by a screen lock and are updated regularly. Teachers are asked not to discuss client detail in public areas of the studio.
No system can promise perfect security. If a breach occurs that is likely to put someone at risk, the studio will inform affected people and the relevant authority as required by law, and will describe what happened in plain language.
11. Your privacy rights
Depending on where you live, you may hold some or all of the rights listed below. The studio applies the same process to every request, because a small studio can afford to be generous with these rights.
11.1 Access
You may ask what personal information the studio holds about you and receive a copy of it. We will describe the categories, the purpose and the people it has been shared with, as far as the studio can determine.
11.2 Correction
You may ask for inaccurate information to be corrected, and for incomplete information to be completed. Tell us which detail is wrong and what it should say, and we will update the record and the booking calendar together.
11.3 Deletion
You may ask for information to be deleted. We will remove it unless a legal obligation requires us to keep it, in which case we will explain which record must stay and how long it must be held.
11.4 Restriction and objection
You may ask the studio to stop using information for a particular purpose, for example to stop sending a follow up note about an upcoming programme. Where processing rests on legitimate interests, you may object, and the studio will weigh the objection honestly.
11.5 Portability
You may ask for the information you provided to be given back in a common electronic format. Because the studio holds so little, this is usually a short message with a few fields.
11.6 Withdrawal of consent
Where processing rests on consent, you may withdraw it at any time. A single sentence to the studio inbox is enough. There is no form to fill in and no reason to explain.
11.7 How to make a request
Send a request to wellness@makwellness.autos or call +15137753369. We may ask one or two questions to confirm identity before releasing or deleting a record, so that a request made by someone else cannot expose your details. We answer within thirty days and will tell you if more time is needed.
12. Marketing and communications
The studio does not run an advertising programme. It does not send a newsletter to people who merely visited the website. If someone asks to be told about an upcoming tea bar or a new class time, that request is recorded and the person is contacted only about that topic.
Any message of that kind includes a simple way to stop. Replying with a request to be removed is enough, and the studio will confirm removal. We do not add people to a general list because they once sent an enquiry about a single class.
The website itself carries no retargeting pixels, no social media tracking and no embedded video players that set their own cookies. Links to the studio email address and telephone number are plain links. They do not report back to any analytics service.
13. Privacy for children
The studio serves adults. Sessions are designed for people aged eighteen and over, and the website is not directed at children. We do not knowingly collect personal information from anyone under thirteen.
Where a family asks about a session for a teenager, the enrolment is handled by a parent or guardian, who provides the contact details and stays responsible for the information. A guardian is welcome to attend and to sit in the room.
If you believe that information about a child has reached the studio without the involvement of a guardian, write to the inbox and we will examine the record and remove it where appropriate. We do not use children data for marketing in any circumstances.
14. Health information and class notes
A wellness studio sometimes receives information about a body. A visitor may mention a shoulder that does not lift, a knee that complains on stairs or a pregnancy that changes which positions are comfortable. We treat that information as sensitive, whether it arrives in a message or in a quiet word at the start of a class.
Health notes are used for one purpose: teaching the session safely. They are not shared with the other attendees, not used in marketing and not sold. They are not used to diagnose a condition, and the studio does not present its classes as medical treatment.
Where the note is shared in conversation only, the teacher will not write it down unless it is needed for future sessions. A visitor may ask at any point that a note be removed from the paper record, and the request will be honoured without a discussion about why.
If a visitor describes a condition that needs clinical care, the teacher will say so plainly and will suggest that the person speak with a qualified clinician. The studio does not collect clinical records and does not act as a health care provider.
15. Third party websites and links
This website may link to another site, for example a map service or a supplier of herbal tea. Those sites are operated by other organisations and have their own privacy policies. The studio does not control what those sites do with information, and a link is not an endorsement of their data practices.
Where a link opens a mail application or a telephone dialler, the information you send is handled by your own provider. The studio receives the message or the call, but has no visibility into the provider systems that carry it.
We review outgoing links from time to time and remove links that no longer serve visitors. If a link appears to lead somewhere unexpected, please tell the studio inbox so that it can be corrected.
16. Processing across borders
The studio operates in Layton, Utah. Information is ordinarily stored in the United States. Some service providers, such as a mail host or a hosting platform, may process information in another country as part of their ordinary operation.
Where information moves across a border, the studio relies on the safeguards offered by the provider, such as standard contractual terms and a documented security programme. We choose providers that publish clear information about where data is held and how it is protected.
If a visitor is contacting the studio from another country, that visitor should understand that the studio is a United States business and that the local law of the United States will apply to the handling of information, subject to any rights that cannot be waived under the visitor own law.
Requests under this policy are answered from the United States, and a reply may reach a visitor from an email system hosted elsewhere. That is normal for a small business and does not change the commitments described above.
17. Changes to this policy
This policy may be updated when the studio changes a service, adds a new tool or responds to a change in the law. The effective date at the top of the page is changed whenever the document is revised, and a short note of the revision is recorded in the studio files.
When a change is significant, for example a new category of information or a new service provider, the studio will say so on the homepage for a reasonable period and will update the contact records of people directly affected where that is practical.
We do not apply a new rule backwards to information collected under an earlier version of the policy. Where older information is affected by a change, we will ask for consent again or will continue to handle the information under the terms in force when it was collected.
If you would like to know what changed between two versions, write to the studio inbox and we will describe the difference in a short paragraph rather than sending the whole document again.
18. How to reach us
Privacy questions, requests and complaints should go to the studio inbox. Write to wellness@makwellness.autos or call +15137753369. The studio is at 1092 E 3250 N, Layton - 84040-6577, United States (US).
If you are not satisfied with the answer you receive, you may raise the matter with the supervisory authority that covers your place of residence. The studio will cooperate with a regulator that examines a complaint and will provide the records needed to answer the question.
This policy is published by MakWellnessCo LLC and forms part of the way the studio explains itself to visitors. It should be read alongside the Terms of Service, which describe the rules that apply when someone books a session. The developer Mak Wellness is credited at the top of this document because the studio believes that the people who build a website should be named when they handle the technical layer of a business.
Thank you for reading to the end. A privacy policy is not the most interesting page on a website, and the studio is grateful that you took the time.